Clear information, thoughtful service

Complaints

Last updated: 8 October 2026

Rocxter Travel is a member of Independent Travel Experts Ltd (ITE), company number 07701813. If something has gone wrong with our advice or service, please tell us so we can look into it.

Contact Rocxter

Email [email protected] or 0800 054 8522. Include your name, contact details, booking reference where relevant, a summary of the issue and the outcome you are seeking. Please avoid sending payment-card details.

If you are away

Tell the accommodation provider or the representative named in your booking documents promptly so they have an opportunity to help. Follow the assistance instructions supplied with your trip and contact Rocxter as well where you need our help.

What happens next?

We will review your concerns, explain the next steps and keep you informed. Where an issue involves ITE or a travel supplier, we will help direct it to the appropriate team. Follow any complaint deadlines and escalation procedure in your booking documents.

If your concern remains unresolved, ask us to refer it to ITE. Messages to [email protected] are forwarded to our ITE email account. The terms supplied for your particular booking explain any further escalation or dispute-resolution options that apply.

Privacy concerns

See our privacy notice for information about data protection complaints.